rM
rone M
1 reviews | Active since Jul 2015
13 Jul 2015, 16:58
Still no response
Today 13 July 2015 - Still not received documents as promised by MTN (verifying data used) and no reponse to high billing (which was logged with call agent three weeks ago). Wondering when my phone will get cut?
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MTN South Africa's replyOfficial
28 Jul 2015, 13:37Hello Rone105,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department to investigate the data usage and charges from December. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department to investigate the data usage and charges from December. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply28 Jul 2015, 13:37
Official
Hello Rone105,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department to investigate the data usage and charges from December. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department to investigate the data usage and charges from December. The reference number is Request ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,