YN
Yolandi N

1 reviews | Active since Jun 2015

18 Jun 2015, 09:14

Still no response

MTN responds very quickly to Hello Peter posts but still no feedback from Legal Department.<br> <br> l<br> l<br> l<br> V<br> <br> Hello Capita,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> Kindly note that your request has been forwarded to the Legal department who will revert to you with feedback.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Kind regards,<br> Peggy<br> REQ:***

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Jun 2015, 14:08
Official
Hello Capita,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

According yo our records, there is still subscriptions from March up until August 2013 that are outstanding, the charges amount to R2208.00.

Thank you
Wenzile Masina
REQ:***

Best regards,