SS
Sandra S
1 reviews | Active since Jan 2015
14 Jun 2015, 07:47
Still no response
On the 29th of June MTN respond on my complaint and apologize for the inconvenience and promised to hand it over to the relevant department, and that was that. Six weeks later and I am still waiting for a Samsung Galaxy S6 edge to renew my contract. For a big company like MTN this is unacceptable, clearly someone is not doing their work.
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Replies (1)
MTN South Africa's replyOfficial
18 Jun 2015, 10:41Hello Sandra2spangler,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your query has been escalated to MTN Direct,
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your query has been escalated to MTN Direct,
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,
MTN South Africa's reply18 Jun 2015, 10:41
Official
Hello Sandra2spangler,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your query has been escalated to MTN Direct,
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your query has been escalated to MTN Direct,
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,