JS
JAYESH S
1 reviews | Active since Mar 2011
08 Jun 2015, 10:17
Still no response...!!!
Shocking, I will not let you get away with this refund as you have done in the past. When you get caught *****ing, you need to pay back. This is just ridiculous...
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Replies (1)
MTN South Africa's replyOfficial
17 Jul 2015, 21:19Hello arush,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, a credit of R994.99 was processed on 7 July for the promo fee(handset) billed from January to June for account number A***.
There was no promo fee billed on account A*** therefore there is no credit due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, a credit of R994.99 was processed on 7 July for the promo fee(handset) billed from January to June for account number A***.
There was no promo fee billed on account A*** therefore there is no credit due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply17 Jul 2015, 21:19
Official
Hello arush,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, a credit of R994.99 was processed on 7 July for the promo fee(handset) billed from January to June for account number A***.
There was no promo fee billed on account A*** therefore there is no credit due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, a credit of R994.99 was processed on 7 July for the promo fee(handset) billed from January to June for account number A***.
There was no promo fee billed on account A*** therefore there is no credit due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,