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Pieter W

1 reviews | Active since Mar 2009

17 Nov 2017, 07:01

Still no response

Still no response to my previous complaint! So here it is again.... This refers to my complaint previously, 2017-09-27. On the 2017-10-05, MTN rep**** that they will "in goodwill" credit my me with a 1gb bundle. Well I guess MTN's version of "goodwill" is billing their customers for it!!! I phoned your help line and logged a call and tried to sent your agents the screen shot from your "goodwill" gesture, but the emails keeps on being undeliverable.

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Replies (2)
MTN South Africa
MTN South Africa's reply20 Nov 2017, 15:30
Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

We will be crediting you MTN account with the value of the 1GB data. This was an error when loading the goodwill transaction please accept our apologies. This will be done in 24 hours.

Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

PW
Pieter W's update23 Nov 2017, 07:40
Reviewer Update
Still no positive response from MTN, regardless of which channel I log a complaint with. All promise a quick response but NOTHING happens. Kabelo Brett Mosimanyane Complaints Analyst, on THIS complaint promised a credit of 1gb within 24 hours on 2017-11-20, still nothing... I emailed Albert Mazango on the 808 number on 2017-11-17, also still no reply... Busisiwe Sebatane & Khanyisile Duma, your email does not work. 2017-11-02! Alice van der Merwe, I am still waiting for 'Willie', "The request was sent to Willie for assistance with the 1GB allocation, Willie sits next to me I will remind him Monday", 2017-11-06...