Still no response

<p>In Jan 2016 I went to upgrade my cell phone contract at MTN Northgate Mall in Randburg. I told the guy who was assisting me to add insurance and he said he did. He ticked 'Yes' for the contract on the contract. A month later my phone was ****** and when I tried to lodge a claim I was told that I don't have insurance on my phone. I called the store and the manager told me the guy doesn't work there anymore. I tried everything and MTN refuses to take responsibility for their staff's mistake and I have to pay for a phone I no longer have, when I told them I need insurance</p> <p>A month later I am still waiting for that call from MTN. They don't seem to care as long as they still get their money. I was given this REF NO: Ayanda REQ:*** and nothing has happened yet. I'll see what happens when I cancel the debit order.</p>