Item: MTN South Africa
Rating: 2
Author: shantel M

MTN South Africa's replyOfficial

09 May 2016, 13:06

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We do not pick any details on our systems on the ID number you provided.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo

REQ:***

Best regards,

MTN South Africa's reply09 May 2016, 13:06

Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We do not pick any details on our systems on the ID number you provided.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo

REQ:***

Best regards,

sM

shantel M's updateReviewer Update

09 May 2016, 13:23

A ********** contract was taken on my name with MTN. Below find the timeline and the inability for MTN to resolve this matter. Also considerably they were made aware a day after the application for the contract that the request was **********. Though they still continued with the application. 1. 8th of March we received an sms indicating that my contract application had been submitted for vetting. 2. 9th of March I saw that someone had checked TransUnion with regards to telecommunications. 3. 9th of March I then submitted a complaint to the e-mail complaints line of MTN. E-mail attached. 4. 9th of March I also wrote a hello peter complaint explaining that the contract was ********** and I had not requested it 5. 9th of March they requested an affidavit confirming same and a copy of my ID to be e-mailed where they provided an e-mail address - *** 6. 22nd March I sent through the affidavit and a copy of my ID containing all the required information 7. I was then on holiday where I received a debit on my account in the amount of R1266-00 approximately 8. 1st of April , On my return I called the call centre to ask what the progress was which they then advised they would escalate and provide a response in the next week. Ref – ***. They did confirm that the contract has been suspended and was being investigated. 9. 6th of April I sent an e-mail to MTN once again requesting a response. As per usual there was no response or feedback. 10. 10th of April I called the call centre where they now told me to contact ***** on *** number does not work. The consultant also claimed the system was down and was unable to check or do anything. 11. 12th April I now sent a ***** query on their website. Though from previous experience I don’t believe I will receive any response. Resolution Sought: I need the following: 1. When will my money be returned as I informed them of the ***** when the contract was taken 2. Confirmation the contract is now cancelled 3. How they will be dealing with their staff who are allowing or aiding people in taking ********** contracts.

sM

shantel M's update09 May 2016, 13:23

Reviewer Update

A ********** contract was taken on my name with MTN. Below find the timeline and the inability for MTN to resolve this matter. Also considerably they were made aware a day after the application for the contract that the request was **********. Though they still continued with the application. 1. 8th of March we received an sms indicating that my contract application had been submitted for vetting. 2. 9th of March I saw that someone had checked TransUnion with regards to telecommunications. 3. 9th of March I then submitted a complaint to the e-mail complaints line of MTN. E-mail attached. 4. 9th of March I also wrote a hello peter complaint explaining that the contract was ********** and I had not requested it 5. 9th of March they requested an affidavit confirming same and a copy of my ID to be e-mailed where they provided an e-mail address - *** 6. 22nd March I sent through the affidavit and a copy of my ID containing all the required information 7. I was then on holiday where I received a debit on my account in the amount of R1266-00 approximately 8. 1st of April , On my return I called the call centre to ask what the progress was which they then advised they would escalate and provide a response in the next week. Ref – ***. They did confirm that the contract has been suspended and was being investigated. 9. 6th of April I sent an e-mail to MTN once again requesting a response. As per usual there was no response or feedback. 10. 10th of April I called the call centre where they now told me to contact ***** on *** number does not work. The consultant also claimed the system was down and was unable to check or do anything. 11. 12th April I now sent a ***** query on their website. Though from previous experience I don’t believe I will receive any response. Resolution Sought: I need the following: 1. When will my money be returned as I informed them of the ***** when the contract was taken 2. Confirmation the contract is now cancelled 3. How they will be dealing with their staff who are allowing or aiding people in taking ********** contracts.

sM

shantel M's updateReviewer Update

09 May 2016, 13:25

I have had an MTN account for years ! And now all I want to do is cancel it and have nothing to do with this company who employs idiots who can barely explain or provide a valid response! The reference number for this incident is Ref – ***. Please ensure that this is resolved or to retrieve my money I will have no choice but to follow the legal route.

sM

shantel M's update09 May 2016, 13:25

Reviewer Update

I have had an MTN account for years ! And now all I want to do is cancel it and have nothing to do with this company who employs idiots who can barely explain or provide a valid response! The reference number for this incident is Ref – ***. Please ensure that this is resolved or to retrieve my money I will have no choice but to follow the legal route.

Still no response!!