GS
Glynis S
1 reviews | Active since Jan 2015
27 Feb 2015, 09:01
STILL NO RESPONSE
Well its been 22 days since I got feedback from MTN thanking me for my complaint. However I STILL have had NO response from the billing department. I am now at a stage where the payment of this account is almost impossible. Although I am sure that if I didn't pay the account it would be a matter of days and MTN would cut my line. That's the only thing that they seem to be able to do fast!<br> All I am asking is for the billing department to help me SEE where and how I am able to use up 9GB of Data and then still run up an account of over R4000.00! PLEASE HELP!!!
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MTN South Africa's replyOfficial
06 Mar 2015, 08:42Hello Glyn Szoka,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Billing supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Billing supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply06 Mar 2015, 08:42
Official
Hello Glyn Szoka,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Billing supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Billing supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,