Still no response

After almost 2 months, my account is still not sorted out, but they are quick to phone you for promotions and other people when their account is in arrears!<br> <br> Conversation:<br> <br> Good day Jean<br> <br> Thank you for your post, and apologies for lapse in service.<br> <br> Please note that your query has been escalated to the relevant department and we noticed that you have been billed a promo fee that you were billed whilst at Nashua Mobile , this wasn't supposed to happen. The incorrectly billed amount will be refunded to your existing account once they are through with investigations..<br> <br> Please find herewith your ref number for the escalated query: Jean Fick <br> <br> Regards,<br> Nthabi Mokone<br> MTN Social Media team<br> JAN 29TH, 6:55PM<br> Hi, <br> <br> Thanks for the feedback. When will this take place?<br> JAN 30TH, 9:55AM<br> <br> Hi Jean<br> <br> Thank you for responding.<br> Please note that we are still waiting for feedback.<br> <br> Regards<br> Queen<br> MTN Social Media Team<br> <br> It is the 15th of March now, and after another query MTN isn't replying.<br> <br> Getting fed up now.