1 reviews | Active since Sept 2015
Still no response
I have been trying since 24 January to sort out this problem with MTN. My 8 month old phone packed up in December and was sent in for repairs. I have asked on numerous occasions for a report and photo's so that I can pay the fees to get my \irreparable\" phone back. <br> Samsung SA has asked me to forward them a copy of this report as MTN's reason for my irreparable phone just doesn't gel.<br> This is the third complaint I have put on Hello Peter as I get a response on each of my reports apologizing for the bad service and then I never hear from MTN again.<br> My last report and response was on 19 February. <br> I just don't know what to do anymore. The service from MTN is getting worse and worse and worse.<br> I just want this matter sorted.<br> "
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note we managed to liase with our repair department with regards to your request,we still awaiting for the feedback and will contact you tomorrow before the end of business to update you with the progress.
warm regards
mike
REQ:***
Best regards,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note we managed to liase with our repair department with regards to your request,we still awaiting for the feedback and will contact you tomorrow before the end of business to update you with the progress.
warm regards
mike
REQ:***
Best regards,