EB
Erika B
1 reviews | Active since Mar 2010
02 Dec 2015, 12:03
Still no response
Dear MTN<br> <br> Despite assuring me that the matter has been escalated, I have still had no response to REQ:***.<br> <br> And you have now suspended my cell - *** - and that account is up to date and paid for. <br> <br> How am I supposed to conduct business when you're so appalling at yours?<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
08 Dec 2015, 10:10Hello ErikaSB,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have requested from the MTN Direct department to assist us with the copy of the upgrade signed for cell number ***, this upgrade has been done with the online upgrade department. Once we have received the copy of the upgrade this will be send to you via email.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have requested from the MTN Direct department to assist us with the copy of the upgrade signed for cell number ***, this upgrade has been done with the online upgrade department. Once we have received the copy of the upgrade this will be send to you via email.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply08 Dec 2015, 10:10
Official
Hello ErikaSB,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have requested from the MTN Direct department to assist us with the copy of the upgrade signed for cell number ***, this upgrade has been done with the online upgrade department. Once we have received the copy of the upgrade this will be send to you via email.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have requested from the MTN Direct department to assist us with the copy of the upgrade signed for cell number ***, this upgrade has been done with the online upgrade department. Once we have received the copy of the upgrade this will be send to you via email.
Kind Regards,
Alice van der Merwe
***