DN
Drewcilla N

1 reviews | Active since Jan 2011

23 Nov 2015, 21:32

STILL NO RESPONSE

Mobile Plus has still not made contact with me since I queried their involvement with my upgrade & the incorrect information which was loaded on my contract. After my complaint last week, I am also at loss for words with regard to MTN's handling of the complaint by stating they can't pick up anything on the cell number provided, yet I am the sole owner of the contract with MTN with 3 cell phone numbers. There were no contact details provided but I was told on the response to make contact with \correct details". I used the space provided for my cell number (I used my main number as per my contract with MTN)"

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Nov 2015, 20:50
Official
Hello drew27,

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We sincerely hope that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***

Best regards,