gH
gerard H
1 reviews | Active since Mar 2009
03 Nov 2015, 15:01
Still no response
Query ***8 was issued on 22 October, no response. You upgraded the site to 3G and then downgraded it to GPRS where I have data speeds of 0.16 mbps this is not broadband. You don't care about offering a decent service for what we are charged for. What game are you playing?
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Replies (1)
MTN South Africa's replyOfficial
05 Nov 2015, 15:59Hello gerardhs,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the coverage management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the coverage management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply05 Nov 2015, 15:59
Official
Hello gerardhs,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the coverage management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the coverage management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***