Still no respond
<p>I've been waiting for mtn since they said it's been escalated but not a respond now I get this message... "Your 100MB weekly data bundle has expired; please load an additional bundle in order to benefit from the best in bundle rate." I'm sure it doesn't take this long to fix your systems </p>
Good Day Seipone Sebotha,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we are unable to access your account or the cellphone number in question as none of your account information has been added to this post. Please always ensure that the following information is provided as we need it in order to assist you:
- Correct RSA ID number (ID number provided is only 12digits).
- MTN Cellphone number in question (number provided is not an MTN number).
- Reference number if any was given to you when you called the Call Centre or went to the Store.
Please make sure that the above mentioned information is updated under Review Information and not in the body of the Review as in the body it gets converted to stars by the Hellopeter site automatically in order to protect you.
Please see the below example of one of your posts where were unable to view any of your details, this is how we see your posts every time details such as numbers and email addresses are written on the body of the Review:
" Number ********** 811 account number: A ********** . ID number : ********** 594086, "
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Good Day Seipone Sebotha,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we are unable to access your account or the cellphone number in question as none of your account information has been added to this post. Please always ensure that the following information is provided as we need it in order to assist you:
- Correct RSA ID number (ID number provided is only 12digits).
- MTN Cellphone number in question (number provided is not an MTN number).
- Reference number if any was given to you when you called the Call Centre or went to the Store.
Please make sure that the above mentioned information is updated under Review Information and not in the body of the Review as in the body it gets converted to stars by the Hellopeter site automatically in order to protect you.
Please see the below example of one of your posts where were unable to view any of your details, this is how we see your posts every time details such as numbers and email addresses are written on the body of the Review:
" Number ********** 811 account number: A ********** . ID number : ********** 594086, "
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***