LB
Lucinda B
1 reviews | Active since Jun 2015
14 Jul 2015, 15:40
Still no responce from MTN
still no response and I have tried to email, I even got told by my local MTN branch that they are running a skeleton service *** yay!! or so you would thing after an hour I finally got through only to go through the whole matter with a call centre consultant only to be disconnected mid conversation. I phone back and again after 45 min got through was told they would get a supervisor to call be right back. that was on Friday the 3rd July 2015 I'm still waiting. What am I to do? my business is now suffering I'm a single mum one income family and I rely on my phone for work :-( I no longer want my contract with MTN and I would like to cancel it with immediate effect!!!! :-(
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello lucy lu,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The data used for the invoice dated 2015-04-20 was 3.4GB and there is 1GB provisioned on the package. On the invoice dated 2015-05-20, data usage was 0.73GB which is less than the GB provisioned for the month.
There was a response with the previous complaint which stated as below.
Please note that the charges were incurred on your data sim, you used a total of 3557.13MB of data which exceeded your 1Gb monthly provisioning. Also note that the content charges are third party subscriptions.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway.
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The data used for the invoice dated 2015-04-20 was 3.4GB and there is 1GB provisioned on the package. On the invoice dated 2015-05-20, data usage was 0.73GB which is less than the GB provisioned for the month.
There was a response with the previous complaint which stated as below.
Please note that the charges were incurred on your data sim, you used a total of 3557.13MB of data which exceeded your 1Gb monthly provisioning. Also note that the content charges are third party subscriptions.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway.
MTN South Africa's reply02 May 2023, 21:58
Official
Hello lucy lu,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The data used for the invoice dated 2015-04-20 was 3.4GB and there is 1GB provisioned on the package. On the invoice dated 2015-05-20, data usage was 0.73GB which is less than the GB provisioned for the month.
There was a response with the previous complaint which stated as below.
Please note that the charges were incurred on your data sim, you used a total of 3557.13MB of data which exceeded your 1Gb monthly provisioning. Also note that the content charges are third party subscriptions.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway.
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The data used for the invoice dated 2015-04-20 was 3.4GB and there is 1GB provisioned on the package. On the invoice dated 2015-05-20, data usage was 0.73GB which is less than the GB provisioned for the month.
There was a response with the previous complaint which stated as below.
Please note that the charges were incurred on your data sim, you used a total of 3557.13MB of data which exceeded your 1Gb monthly provisioning. Also note that the content charges are third party subscriptions.
Our subscriber terms and conditions do not make specific reference to content charges. MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway.