yB
yvonne B
1 reviews | Active since Feb 2013
11 Mar 2015, 10:14
Still no responce.....!!!
I refer back to a complaint I raised on Hello Peter in February. Till this day my Query still has not been resolved by Mtn. the last e-mail I received from them was on the 13th of February with a comment that there turnaround time would be 5 working days. Today is the 11th and still NO communication whatsoever!!! Can someone please resolve this Insurance query???? I've been waiting since December!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
16 Mar 2015, 15:17Hello vonna280787,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that according to our system, you don't have insurance on your account, would you kindly email us your proof of insurance from Nashua and we will investigate with Nashua and give feedback.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that according to our system, you don't have insurance on your account, would you kindly email us your proof of insurance from Nashua and we will investigate with Nashua and give feedback.
Thank you.
Kagiso
REQ:***
MTN South Africa's reply16 Mar 2015, 15:17
Official
Hello vonna280787,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that according to our system, you don't have insurance on your account, would you kindly email us your proof of insurance from Nashua and we will investigate with Nashua and give feedback.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that according to our system, you don't have insurance on your account, would you kindly email us your proof of insurance from Nashua and we will investigate with Nashua and give feedback.
Thank you.
Kagiso
REQ:***