EB
EBEN B

1 reviews | Active since Jan 2010

08 May 2016, 06:19

Still no resolve on my ****** data from MTN SOUTH AFRICA

<p>&nbsp;</p> <p>&nbsp;</p> <p><span style="color: #373e4d; font-family: helvetica, arial, sans-serif; font-size: 12px; line-height: 15.36px; white-space: pre-wrap; background-color: #e0edff;">In Feb 2016 i bought R1799 50gig data,the promotion stated 50gig valued for 12 months and 50gig night express valued for 6 months. on the 8th of march 2016 MTN took the night express data and all im getting from 808 is a collection of reference numbers and no resolve.</span></p> <p><span style="color: #373e4d; font-family: helvetica, arial, sans-serif; font-size: 12px; line-height: 15.36px; white-space: pre-wrap; background-color: #fefefe;">Last message from MTN SOUTH AFRICA on </span><span style="color: #9197a3; font-family: helvetica, arial, sans-serif; font-size: 10px; font-weight: bold; line-height: 16px; text-align: center; text-transform: uppercase; background-color: #edeef1;">27 APRIL 11:34</span><span style="color: #373e4d; font-family: helvetica, arial, sans-serif; font-size: 12px; line-height: 15.36px; white-space: pre-wrap; background-color: #fefefe;"> Apologies for the misunderstanding the bundle was removed from our end and we have escalated for your 33.16 Gig bundle to be credited ref# SMC/*** TAT is 3/5 working days . Regards Khanya MTN Social Media team<br /></span></p> <p>&nbsp;</p> <p><span style="color: #373e4d; font-family: helvetica, arial, sans-serif; font-size: 12px; line-height: 15.36px; white-space: pre-wrap; background-color: #fefefe;">..............BAD BAD BAD SERVICE ,AND MTN SOUTH AFRICA,GIVING APOLOGIE ON OPOLOGIE DOESNT FIX THE PROBLEM</span></p>

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Replies (1)
MTN South Africa
MTN South Africa's reply10 May 2016, 13:38
Official

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you back with feedback.

We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ:***