JR
Johan R
1 reviews | Active since Nov 2014
24 Nov 2015, 11:41
Still no resolution to Pay back the Money
I posted a few weeks ago, asking that MTN please resolve the issue. As it seems there is only a response to show that they are \Looking"at it.. Yet"
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Replies (1)
MTN South Africa's replyOfficial
24 Nov 2015, 16:36Hello Johan.Rothner,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the reason your account was showing surplus of R562.47 was because of the incorrect credit generated by the system when the contract was closed. We had to reverse the incorrect credit before processing a refund into your bank account.
The reversal has now being done and we have re-escalated the refund request to our banking department. The total amount to be refunded to you is R98.48.
We sincerely do apologise for the delay and for the incorrect information you were given.
Warm Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the reason your account was showing surplus of R562.47 was because of the incorrect credit generated by the system when the contract was closed. We had to reverse the incorrect credit before processing a refund into your bank account.
The reversal has now being done and we have re-escalated the refund request to our banking department. The total amount to be refunded to you is R98.48.
We sincerely do apologise for the delay and for the incorrect information you were given.
Warm Regards
Itumeleng
REQ:***
MTN South Africa's reply24 Nov 2015, 16:36
Official
Hello Johan.Rothner,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the reason your account was showing surplus of R562.47 was because of the incorrect credit generated by the system when the contract was closed. We had to reverse the incorrect credit before processing a refund into your bank account.
The reversal has now being done and we have re-escalated the refund request to our banking department. The total amount to be refunded to you is R98.48.
We sincerely do apologise for the delay and for the incorrect information you were given.
Warm Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the reason your account was showing surplus of R562.47 was because of the incorrect credit generated by the system when the contract was closed. We had to reverse the incorrect credit before processing a refund into your bank account.
The reversal has now being done and we have re-escalated the refund request to our banking department. The total amount to be refunded to you is R98.48.
We sincerely do apologise for the delay and for the incorrect information you were given.
Warm Regards
Itumeleng
REQ:***