1 reviews | Active since Feb 2015
Still no resolution on ongoing contract...
I reported an instance here at 9:45am on October 27 of my mother still paying for a contract that should have expired in August and which was renewed without any consultation or authorisation from her.<br> <br> I got the following response here on HelloPeter:<br> <br> \Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.<br> <br> Kindly note that the matter has been escalated to our retentions supervisory team for assistance.<br> <br> We sincerely hope that the above is in order and that we are able to restore your faith in us.<br> <br> Regards <br> Rosetta <br> REQ:***"<br> <br> It's now exactly 14 days later and my mother is yet to hear a peep out of MTN to resolve this issue. <br> <br> Also"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your number is now migrated to pre paid and that you are liable for R 301.90 for invoice dated 2015/10/13 as you only requested the migration on the 15/10/2015
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your number is now migrated to pre paid and that you are liable for R 301.90 for invoice dated 2015/10/13 as you only requested the migration on the 15/10/2015
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***