1 reviews | Active since Mar 2015
Still No Resolution on July/August Billing
I'm still waiting for feedback regarding the ridiculous billing I received 2 months ago. I have provided all forms of contact details listed below but not even one person called or emailed me with regards to the billing issue. Called 808 and consultant cannot help me and told me to call during office hours. I refuse to believe that after almost 2 years in this data contract I could incur charges that are almost 20X the normal amount in less that 2 hours. I need this investigated properly and a report for the past year printed so I can see what I have done differently to deserve such a high bill. This is way beyond disgusting service I've received from the time I had the ********** upgrade. Contact [Email Removed]
We are truly sorry for inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that their was a request logged on your behalf (REQ:***), the closing comments on the request was as follows:
Good day
Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 incl vat per mb OOB. Kindly note that LTE(4G) uses up to 8x more data than 3G.
Thank you.
The billing was deemed valid and there is no credits due. The arrears amount of R1487.93 will need to paid as soon as possible before the account gets deactivated and handed over to our attorney's.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that their was a request logged on your behalf (REQ:***), the closing comments on the request was as follows:
Good day
Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 incl vat per mb OOB. Kindly note that LTE(4G) uses up to 8x more data than 3G.
Thank you.
The billing was deemed valid and there is no credits due. The arrears amount of R1487.93 will need to paid as soon as possible before the account gets deactivated and handed over to our attorney's.
Regards
Tim
MTN Complaints Management Team: REQ:***