1 reviews | Active since Jul 2010
Still no Resolution - MTN *****ing my money!
This is now the second Hello Peter report that I am writing. MTN responded to my first report, once again admitting fault - but still no follow up or Credit has been passed on my account. <br> <br> MTN continually overcharges my account. When I can get through to the call centre, they admit that they have overcharged me and promise to rectify and credit my account. Three months ago I did even receive a credit, however the same over charging issue persisted and I am now due further credits. I have called the call centre and been in email communication with MTN Customer Care - but am still deeply unsatisfied and out of pocket! Getting through to the Call Centre is impossible!<br> <br> MTN - contact me directly on my cellphone - you need to sort this out before I escalate to further action.
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
A credit of R1059.99 incl vat has been approved and it has been sent for allocation to your account.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
A credit of R1059.99 incl vat has been approved and it has been sent for allocation to your account.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
