1 reviews | Active since May 2010
STILL NO RESOLUTION
My phone was ****** on 24 February. I reported the case. Got a police case number. <br> <br> Mtn customer care cannot give me the phone' IMEI number because the account is sitting with legal. Legal refers me back to customer care. <br> <br> It's been two weeks. I have not yet blacklisted the phone. <br> <br> I will say this again! If the insurance declines my claim. MTN better be ready to give me a phone AND a laptop because it is part of the same affected claim. <br> <br> I will supply the query details AGAIN!<br> <br> Name: L. M Twala<br> ID: ***<br> Account number: A***<br> Cell number: ***<br> Refernece: ***4<br> <br> HelloPeter has a rule that you cannot submit a report about the same company within five days. Even five days has lapsed. Again! Please tell me what this means for my claim period.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we note that the number you have provided is a contract number belonging to a different account holder. The number last belonged to you in 2013. Kindly note you need to provide us with the cell number you were using on the handset that was ****** on the 24 February, which will be the number that you insured the handset with.
Please be advised that the IMEI of the handset is provided on the insurance forms you signed at the time you took the insurance and it is also stated on the copy of the contract you signed.
For further assistance feel free to contact the insurance help desk on *** to provide the number you were using on the handset that was ****** on 24 February.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we note that the number you have provided is a contract number belonging to a different account holder. The number last belonged to you in 2013. Kindly note you need to provide us with the cell number you were using on the handset that was ****** on the 24 February, which will be the number that you insured the handset with.
Please be advised that the IMEI of the handset is provided on the insurance forms you signed at the time you took the insurance and it is also stated on the copy of the contract you signed.
For further assistance feel free to contact the insurance help desk on *** to provide the number you were using on the handset that was ****** on 24 February.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***