DR
Dawn R
1 reviews | Active since Mar 2013
04 Mar 2016, 10:37
STILL NO RESOLUTION
I have been trying to get my cancellation of the contract resolved and months later still nothing. The reference number is ***3, dated 23/12. All my phones were cancelled and migrated on this date yet the data contract amount is still reflecting on my account. I cannot pay the outstanding amount until this incorrect debit has been removed. Phoning the customer I-don't-care-line goes nowhere.
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Replies (1)
MTN South Africa's replyOfficial
04 Mar 2016, 19:44Hello dawn5711,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The data line 081****490 contract is still active and the account has been handed over to legal. We have referred the matter to the relevant functional units for further assistance, you will be provided with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The data line 081****490 contract is still active and the account has been handed over to legal. We have referred the matter to the relevant functional units for further assistance, you will be provided with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply04 Mar 2016, 19:44
Official
Hello dawn5711,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The data line 081****490 contract is still active and the account has been handed over to legal. We have referred the matter to the relevant functional units for further assistance, you will be provided with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The data line 081****490 contract is still active and the account has been handed over to legal. We have referred the matter to the relevant functional units for further assistance, you will be provided with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,