RI
Racquel I
1 reviews | Active since Sept 2015
20 Oct 2015, 10:44
Still no resolution
After logging a complaint someone contacted me. <br> I submitted my claim documents on the 25 September and still have not had a refund, I keep getting told they will follow up.<br> <br> When i call the call center number, I am kept on hold for a ridiculously long time. <br> I need this matter resolved right now. Your customer service is putrid!
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Replies (1)
MTN South Africa's replyOfficial
22 Oct 2015, 18:19Hello Kellyante,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
An amount of R1649.00 has been refunded to your account on 2015-10-20.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
An amount of R1649.00 has been refunded to your account on 2015-10-20.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply22 Oct 2015, 18:19
Official
Hello Kellyante,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
An amount of R1649.00 has been refunded to your account on 2015-10-20.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
An amount of R1649.00 has been refunded to your account on 2015-10-20.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,