jK
jaco K
1 reviews | Active since Feb 2015
20 Oct 2015, 10:00
still no resolution
I have written a report already. Still I have had no luck to sort out my billing. Instead of this being seen as a mistake I am now thinking they are *******. MTN please pull out of SA once and for all. You will not have my business ever again.
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Replies (1)
MTN South Africa's replyOfficial
21 Oct 2015, 12:40Hello JacotKloppertjie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A request was logged for the billing department to validate the disputed invoices.
The feed we got was that the billing is correct usage was generated from the sim card. On the notes under your account I noted that you have been advised of this and a URL report was also sent to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A request was logged for the billing department to validate the disputed invoices.
The feed we got was that the billing is correct usage was generated from the sim card. On the notes under your account I noted that you have been advised of this and a URL report was also sent to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply21 Oct 2015, 12:40
Official
Hello JacotKloppertjie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A request was logged for the billing department to validate the disputed invoices.
The feed we got was that the billing is correct usage was generated from the sim card. On the notes under your account I noted that you have been advised of this and a URL report was also sent to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A request was logged for the billing department to validate the disputed invoices.
The feed we got was that the billing is correct usage was generated from the sim card. On the notes under your account I noted that you have been advised of this and a URL report was also sent to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,