CH
Charles H
1 reviews | Active since May 2010
12 Sept 2015, 11:52
Still no reponse
I complained last week about not being able to contact MTN insurance. I am still waiting for help. The response from Farhaana REQ:*** is totally useless.
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Replies (1)
MTN South Africa's replyOfficial
12 Sept 2015, 12:11Hello chuck,
Thank you for your post
Kindly accept my sincere apologies for the delay in response to the previous complaint.
Please note that the matter was escalated to the management team for the Insurance department for assistance. I have requested urgent feedback and hope to hear from them as soon as possible.
I hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for your post
Kindly accept my sincere apologies for the delay in response to the previous complaint.
Please note that the matter was escalated to the management team for the Insurance department for assistance. I have requested urgent feedback and hope to hear from them as soon as possible.
I hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply12 Sept 2015, 12:11
Official
Hello chuck,
Thank you for your post
Kindly accept my sincere apologies for the delay in response to the previous complaint.
Please note that the matter was escalated to the management team for the Insurance department for assistance. I have requested urgent feedback and hope to hear from them as soon as possible.
I hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for your post
Kindly accept my sincere apologies for the delay in response to the previous complaint.
Please note that the matter was escalated to the management team for the Insurance department for assistance. I have requested urgent feedback and hope to hear from them as soon as possible.
I hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,