VS
Veronica S
1 reviews | Active since Jun 2016
05 Oct 2024, 19:04
Still no reply..... why??
Hello MTN
To say that I am disappointed, angry and upset about this situation is an understatement.
I first app**** for the basic R269 a month router on the 5th of August and I paid you R 503.29. I was told the MTN signal in my area would be fine.
I then started a new job in August that required stronger and faster internet, so I upgraded to the 5G R499 a month package on 31 August.
I paid you R150 and R 515.10 that day.
Then you suddenly debited me R707.25 on the 4th of September.
No explanation, no phone call, so I reversed it.
Then I received an email on 10th September to say if I don't pay R438.25 immediately, I will be cut off. So I paid you.
My 5G signal has either been weak or normal. Never anything stronger.
Every day was a battle to try work. Every single day. I have been in danger of losing my job due to this pathetic internet. This has caused a LOT of stress.
I have now found out that MTN is known for the dismal signal in this town. Why was I **** to?
I want someone to phone me, give me a full refund of R 1606.64 and apologise for causing me 5 weeks of stress.
I've been a loyal client for over 20 years and this is unforgivable.
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Replies (1)VS
Veronica S's updateReviewer Update
08 Oct 2024, 11:52MTN
Today you sent me this email.
"Y'ello! Your services will stopped in 1 day and you'll be reported to a credit bureau if MTN doesn't receive payment of R 449.75. Pay in-store or via your bank. and use billing profile BA*** as a reference. You can find the banking details on your invoice."
Please tell me. What part of my router contract as been cancelled, you collected my router, I am not longer a customer for internet do you not understand??? You have also debited me TWICE *******ly. Could you just get your house in order?
Today you sent me this email.
"Y'ello! Your services will stopped in 1 day and you'll be reported to a credit bureau if MTN doesn't receive payment of R 449.75. Pay in-store or via your bank. and use billing profile BA*** as a reference. You can find the banking details on your invoice."
Please tell me. What part of my router contract as been cancelled, you collected my router, I am not longer a customer for internet do you not understand??? You have also debited me TWICE *******ly. Could you just get your house in order?
VS
Veronica S's update08 Oct 2024, 11:52
Reviewer Update
MTN
Today you sent me this email.
"Y'ello! Your services will stopped in 1 day and you'll be reported to a credit bureau if MTN doesn't receive payment of R 449.75. Pay in-store or via your bank. and use billing profile BA*** as a reference. You can find the banking details on your invoice."
Please tell me. What part of my router contract as been cancelled, you collected my router, I am not longer a customer for internet do you not understand??? You have also debited me TWICE *******ly. Could you just get your house in order?
Today you sent me this email.
"Y'ello! Your services will stopped in 1 day and you'll be reported to a credit bureau if MTN doesn't receive payment of R 449.75. Pay in-store or via your bank. and use billing profile BA*** as a reference. You can find the banking details on your invoice."
Please tell me. What part of my router contract as been cancelled, you collected my router, I am not longer a customer for internet do you not understand??? You have also debited me TWICE *******ly. Could you just get your house in order?