STILL NO REPLY OR ASSISTANCE FROM MTN
<p> Today is the 14 November 2016</p> <p> </p> <p>I AM STILL WAITING FOR CONTACT - AND my account is still being debited AND i am STILL RECEIVING STATEMENTS EVEN THOUGH (SEE BELOW) It was CONFIRMED TO ME THAT MY CONTRACT HAS BEEN CANCELLED!!!!!!!!</p> <p> </p> <p>THE CELL PHONE NUMBER ON MY CONTRACT WHICH YOU CONFIRMED IS CANCELLED</p> <p>IS NOT MINE!!!!!!</p> <p>BELOW IS CONFIRMATION THAT MY CONTRACT IS CANCELLED</p> <p> </p> <p>From: Customer Care ********** <br /> Sent: Monday, September 05, 2016 2:12 PM<br /> To: ********** /> Subject: Re: I DEMAND CONFIRMATION THAT MY CONTRACT IS CANCELLED [# ********** 9]</p> <p> </p> <p>Good day Elena,</p> <p>Thank you for emailing Customer Care.</p> <p>We apologize for the delayed response and for any inconvenience incurred.</p> <p>Kindly be advised that the Contract has been cancelled and the cellphone number ********** 878 it is on Prepaid.</p> <p>Please do not hesitate to contact us should you require further assistance.</p> <p>Kind Regards,<br /> Matamela Rat****anda <br /> Customer Services<br /> MTN SA</p> <p>You can now text your query to us! Simply SMS 44303</p> <p>Reference Number: ********** 9</p> <p> </p> <p>Elena Sella</p> <p> ********** 998</p> <p> </p> <p>THIS IS WHAT TRANSPIRED PRIOR TO THE ABOVE:</p> <p>SHOCKING THEFT</p> <p>I reported my cell phone ****** in December 2015. </p> <p>Being on a contract, i continued paying my contract fee and insurance</p> <p>itis now September.</p> <p>i STILL HAVE NOT RECEIVED A REPLACEMENT PHONE, AND I HAVE BEEN PAYING FOR 9 MONTHS INSURANCE AND CONTRACT FEES </p> <p> </p> <p>DISGUSTING SHOCKING AND NOONE REPLIES TO ANY QUERIE WHETHER TELEPHONIC OR EMAIL</p> <p> </p> <p>Sep 2, 2016</p> <p>2 months ago</p> <p>Official business reply:<br />Thank you for your post.</p> <p> We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.</p> <p> We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.</p> <p> We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.</p> <p>warm regards</p> <p>mike</p> <p> </p> <p> </p> <p> Nov 8, 2016</p> <p>28 seconds ago</p> <p>elena-sella-1:<br />Until TODAY 8 November 2016 i have STILL NOT RECEIVED ANY PHONE CALL OR CONTACT FROM MTN WITH REGARD TO MY PREVIOUS REVIEW. THIS IS A DISGRACE!! I Cancelled my subscription and received an email confirming that my subscription was cancelled but the confirmation cell phone number WAS NOT MINE. I DID REPLY WITH THIS I WAS IGNORED YET AGAIN STILL MTN TOOK IT APON THEMSELVES TO DEBIT MY ACCOUNT AGAIN EVEN THOUGH THEY CONFIRMED THAT MY CONTRACT HAS BEEN CANCELLED I HAD TO PAY A FEE TO STANDARD BANK TO REVERSE THIS DEBIT ORDER AGAIN!! I am now really ready for war! I EXPECT some form of contact AND A SOLUTION ON HOW you are going to SOLVE THIS FOR ONCE AND FOR ALL !!!! And how your insurance department is going to COMPENSATE ME FOR THE 11 MONTHS OF INSURANCE I HAVE BEEN PAYING MONTHLY WITHOUT EVER HAVING RECEIVED A REPLACEMENT PHONE. !!!!!! Elena Sella ********** 998</p> <p> </p> <p> </p>