Still no reply from MTN.... What else could you expect from them??

<p>I app**** for a TOP UP 3g modem on 13/12/2011 at an MTN store in Kempton Park. TOP UP account was granted for R149.00 per month.</p> <p> </p> <p>Everything went well, R149 per month. If the 2 gig was finished, i had to phone MTN to TOP ME UP.</p> <p> </p> <p>On 20/05/2015 I have been billed R943.84 for this modem (which is a TOP UP account) and I never loaded extra data!</p> <p> </p> <p>On 20/06/2015 I have been billed R1473.60 for this modem (which is a TOP UP account) and I never loaded extra data!</p> <p> </p> <p>I asked MTN what is happening and they said it is data which i used. I asked them to send me a FULL DATA report, to show which sites i visited (as proof). I have wifi at home and at work, so do not understand how it is possible.</p> <p> </p> <p>Emails going back and forward since Tue 2015-07-07 02:07 PM ********** (Reference number ********** 94). Account number A ********** .</p> <p> </p> <p>I am still waiting for a data report. I never signed up for MTN to bill me after the 2gig was up (which i know is impossible to be used up in a month with me having WIFI!!) A TOP UP ACCOUNT MEANS IF YOUR DATA / AIRTIME IS FINISHED, IT IS FINISHED!!!!!!!!!!!!!</p> <p> </p> <p>I am now getting threats from lawyers to say i have been handed over, i need to pay almost R3000.00 for 2 months MTN bill (which should only be R149 x 2 = R298.00).</p> <p> </p> <p>I need assistance please!!!!!!! This is beyond ridiculous and your call centre staff is absolutely ***********!!!!!!!</p> <p> </p> <p>**************</p> <p>20 June 2016 MTN rep****:</p> <p> </p> <p>Official business reply:<br /> Thank you for your post.</p> <p>We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.</p> <p>Kindly note that the matter has been referred to the management team of the Legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.</p> <p>Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.</p> <p>Regards</p> <p>Nompumelelo</p> <p>REQ: **********<br /> <br /> *******************************</p> <p> </p> <p>QUESS WHAT.... YES , I AM STILL WAITING FOR MTN TO SORT THIS OUT!! I HAD YOUR LAWYERS CONTACTED ME AGAIN TODAY AND WANTS TO TAKE FURTHER STEPS! </p> <p> </p> <p>PLEASE ADVISE WHAT ONE MUST DO TO GET A FREAKEN DATA REPORT!!!! WHY THE HELL MUST I PAY 10 TIMES THE NORMAL AMOUNT IF I AM NOT ALLOWED TO HAVE PROOF???????????????????????????????</p>