KP
Kavisha P
1 reviews | Active since Jun 2017
03 Jul 2017, 16:26
Still no reply
<p>On 28 June 2017, I posted a review with regards to MTN's false advertising and lack of customer care. This review received a response from Mike from the Compliance Management Team. I immediately let him know that his response was of no help and that I required a proper solution. </p> <p> </p> <p>To date, I have not received a response from Mike. </p> <p> </p> <p>This whole issue is unbelievably pathetic. </p>
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MTN South Africa's replyOfficial
03 Jul 2017, 22:47Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we have escalated the matter to our marketing department for further investigation awaiting for feedback once they response will contact you directly to provide the outcome.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
MTN South Africa's reply03 Jul 2017, 22:47
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that we have escalated the matter to our marketing department for further investigation awaiting for feedback once they response will contact you directly to provide the outcome.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,