Still no Refund and we are now on almost 9 months.

I have received this response from MTN and still waiting for the funds to be returned and I wonder why?<br> <br> How could I expect anything less? Apparently you could not find my account details? Really?<br> <br> ___<br> <br> Hello babrahams101,<br> <br> Dear Valued Customer,<br> Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> we logged a billing query for the credit to be passed back to your contract account as per late cancellation ref no: REQ:***.<br> <br> warm regards<br> mike