still no refund after so many days

Item: MTN South Africa
Rating: 2
Author: Marvin R

Please can i get a direct contact person that i can deal with. For some unknown reason MTN is just dragging this matter out. What is the problem why can't you just pay me back * ****** Hello,MarviD, We do apologize for any inconvenience caused and for the delay with the refund being processed. We have now perused your account and see that our Banking Department requested more information pertaining to the refund being processed. We have now done a follow up and requested it be processed as soon as possible. Regards Tim MTN Complaints Management Team: REQ:***

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Replies (1)

MTN South Africa's replyOfficial

12 Feb 2016, 11:54

Hello MarviD,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that the Refund was processed on the 10 February 2016 on our systems and the funds should be available in your bank account within 5 working days from the time refund is processed.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

MTN South Africa's reply12 Feb 2016, 11:54

Official