1 reviews | Active since Oct 2012
still no refund after 7days
Hi i was very surprised and quite pleased to get such a quick response from MTN regarding my issue but i should've known.<br> <br> Please can someone tell me when the funds will be transferred to my account???? I already send my details to Tholokwakhe on the 26th of Jan <br> ***<br> Hello MarviD,<br> <br> Thank you for your post<br> <br> We apologize for the delayed response and for any inconvenience incurred.<br> <br> Your account has been credited with R840, we have logged a request to have the funds refunded to your bank account reference number: ***.<br> <br> We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.<br> <br> Kind Regards<br> Siphumezo<br> REQ:***
We do apologize for any inconvenience caused and for the delay with the refund being processed.
We have now perused your account and see that our Banking Department requested more information pertaining to the refund being processed.
We have now done a follow up and requested it be processed as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for any inconvenience caused and for the delay with the refund being processed.
We have now perused your account and see that our Banking Department requested more information pertaining to the refund being processed.
We have now done a follow up and requested it be processed as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***