DA
Dinkie A
1 reviews | Active since Jan 2016
12 Jan 2016, 11:14
Still no Refund
Good day<br> <br> On 5 January 2016 we logged a complaint and on 6 January Alice van der Merwe, ***, responded. Thank you.<br> <br> She assured us that it was a network problem that caused the overcharging and promised that the monies will be refunded into our account in 3 working days. <br> <br> Nothing has happened as yet and we really need the money.
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MTN South Africa's replyOfficial
12 Jan 2016, 18:01Hello Dinkie1977,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The credit of R8335.04 has been passed to your account, we have requested the credit note so that banking can refund the money to your bank account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The credit of R8335.04 has been passed to your account, we have requested the credit note so that banking can refund the money to your bank account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply12 Jan 2016, 18:01
Official
Hello Dinkie1977,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The credit of R8335.04 has been passed to your account, we have requested the credit note so that banking can refund the money to your bank account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The credit of R8335.04 has been passed to your account, we have requested the credit note so that banking can refund the money to your bank account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,