LM
Landa M
1 reviews | Active since Mar 2009
21 Nov 2015, 10:22
Still no refund ....
I am still waiting for MTN to refund me the R15 airtimes that vanished off my phone within seconds of me recharhing. As per REQ *** and REQ *** I am dissatisfied with the response they gave me. I did not subscribe to anything on my phone and I am rather skeptikal that I only loose airtime when I recharge with R15 and as such I no longer recharge with R15. I had asked for proof and got nothing. I lost R15 airtime twice within the 1st two months of being a prepaid subscriber and though the amounts may seem trivial, it is the principle that counts. I will ahve to create awareness on this platform until someone from MTN does something about it.
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Replies (1)
MTN South Africa's replyOfficial
24 Nov 2015, 09:40Hello mabenge,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that this was responded to already, please see the response below.
Regards
Nompumelelo
REQ:***
Hello mabenge,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you are subscribe for short messages with a company called base bone . The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
A cancellation request has been submitted on your behalf to the relevant Content Provider. Please retain the *** number for a follow up resolution.
We trust the above meets your requirements.
Kind regards,
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that this was responded to already, please see the response below.
Regards
Nompumelelo
REQ:***
Hello mabenge,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you are subscribe for short messages with a company called base bone . The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
A cancellation request has been submitted on your behalf to the relevant Content Provider. Please retain the *** number for a follow up resolution.
We trust the above meets your requirements.
Kind regards,
Rosetta
REQ:***
Best regards,
MTN South Africa's reply24 Nov 2015, 09:40
Official
Hello mabenge,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that this was responded to already, please see the response below.
Regards
Nompumelelo
REQ:***
Hello mabenge,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you are subscribe for short messages with a company called base bone . The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
A cancellation request has been submitted on your behalf to the relevant Content Provider. Please retain the *** number for a follow up resolution.
We trust the above meets your requirements.
Kind regards,
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this.
Kindly note that this was responded to already, please see the response below.
Regards
Nompumelelo
REQ:***
Hello mabenge,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you are subscribe for short messages with a company called base bone . The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
A cancellation request has been submitted on your behalf to the relevant Content Provider. Please retain the *** number for a follow up resolution.
We trust the above meets your requirements.
Kind regards,
Rosetta
REQ:***
Best regards,