IL
Ivan L
1 reviews | Active since Sept 2011
11 Aug 2015, 13:12
Still no refund?
HI, as per REQ:*** from previous complaint. <br> <br> It was mentioned there is a R409 to be credited, I still have not received the refund?
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MTN South Africa's replyOfficial
25 Aug 2015, 10:47Hello Ivanliao,
Thank you for your Post.
We sincerely apologise for the delayed response.
Please note that the Credit of R409 was passed on the 03/07/2015 on your MTN account and it cancelled the invoice that finalised on the 13/06/2015 which was supposed to be debited on 15/07/2015 from your bank account. This means that the last payment you have made is for the invoice that finalised on 13/05/2015 which is the day your contract expired.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post.
We sincerely apologise for the delayed response.
Please note that the Credit of R409 was passed on the 03/07/2015 on your MTN account and it cancelled the invoice that finalised on the 13/06/2015 which was supposed to be debited on 15/07/2015 from your bank account. This means that the last payment you have made is for the invoice that finalised on 13/05/2015 which is the day your contract expired.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply25 Aug 2015, 10:47
Official
Hello Ivanliao,
Thank you for your Post.
We sincerely apologise for the delayed response.
Please note that the Credit of R409 was passed on the 03/07/2015 on your MTN account and it cancelled the invoice that finalised on the 13/06/2015 which was supposed to be debited on 15/07/2015 from your bank account. This means that the last payment you have made is for the invoice that finalised on 13/05/2015 which is the day your contract expired.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post.
We sincerely apologise for the delayed response.
Please note that the Credit of R409 was passed on the 03/07/2015 on your MTN account and it cancelled the invoice that finalised on the 13/06/2015 which was supposed to be debited on 15/07/2015 from your bank account. This means that the last payment you have made is for the invoice that finalised on 13/05/2015 which is the day your contract expired.
Kind Regards
Itumeleng Rakoena
REQ:***