1 reviews | Active since Nov 2016
Still no real response
So wrote on the 26th March - "I have now been trying for 6 days to obtain a refund - have visited MTN twice and spoken to their call centre twice - they have provided a reference number and absolutely nothing else - their customer service is an oxy*****!" to which there was a response asking for some information The information was duly supp**** Since then - what a surprise No response!!!!! Arrogant is an understatement!
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online
We do pick up that the request was logged with the banking department for assistance with the refund, we only pick up the proof of payment from FNB. Our banking department requires the actual bank statement that reflect the bank account details and the amount reflecting the payment from the bank account details.
Thank you I have received the statement as per our online discussion. This was sent to banking to assist me urgent with the refund.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online
We do pick up that the request was logged with the banking department for assistance with the refund, we only pick up the proof of payment from FNB. Our banking department requires the actual bank statement that reflect the bank account details and the amount reflecting the payment from the bank account details.
Thank you I have received the statement as per our online discussion. This was sent to banking to assist me urgent with the refund.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,