1 reviews | Active since Jun 2013
<p>My phone is now disconnected. My proof of payment has been sent as Peggy requested. Still no response. I am waiting on a response this is the second time in a week. I constantly need to follow up with you. This is wrong. My previous complaint and your pathetic response:<br />Oct 11, 2016<br />3 days ago<br />Mtn<br />2.7<br />Telecommunications<br /> <br />Disgusted<br />by Whits_D 8<br />I am disgusted at the service I have been receiving from MTN. 5 calls later and this still has not been resolved . My account is in arrears due to Mtn. In April in paid an amount into Altech Autopage account. There was no problem Autopage just transfered the money to Mtn. Now on May 2016 I pay R500 into the autopage. Now suddenly the the money needs to be paid back into my account and I must pay into Mtn account. It had now been 5 months since the payment has been and now my phone is suspended due to negligence on both MTN and Autopage. Mtn took over contracts by Autopage meaning they take responsibility for these accounts. I want this sorted as I now cannot make outgoing calls.</p> <p>Share<br />Follow<br />Like</p> <p>Request Help<br />Supercharged<br />Convert<br />Whits_D rep****:<br />Oct 11, 2016<br />3 days ago<br />These autopage contact numbers do not work. Why give me contact numbers that don't work?<br /> <br />Official business reply:<br />Oct 12, 2016<br />2 days ago<br />Thank you for your post.</p> <p>We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.</p> <p>May you kindly fax us the proof of payment to ********** 772 and we will forward it to Autopage Support department who will assist further with the matter.</p> <p>Please note MTN's banking details are as follows. <br />Bank: ABSA <br />Account number: ********** 150<br />Branch code: 632005<br />Reference number: cellphone number or account number.</p> <p>Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.</p> <p>Regards,</p> <p>Peggy</p> <p>REQ: ********** </p>
Good day Whitney,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that Peggy has confirmed receiving the proof of payment. The proof of payment has been forwarded to Autopage Support for correction on you account.
We would like to thank you for your patience and for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Best regards,
Good day Whitney,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that Peggy has confirmed receiving the proof of payment. The proof of payment has been forwarded to Autopage Support for correction on you account.
We would like to thank you for your patience and for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Best regards,
I would like to know if there is any progress on this.
I would like to know if there is any progress on this.
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