HC
Hennie C
1 reviews | Active since Dec 2011
25 May 2015, 09:25
STILL NO PHONE EIGHT WEEKS ON
I still have no phone (LG L70) after eight weeks and have also not received any response from MTN. I go into the branch every week and receive the standard reply. WORKING ON IT or Don't know.<br> <br> Apparently MTN ( a Ms DE SOUZA- according to Celest) is now blaming LG for the fault and I am still without any phone while they all pass the buck.<br> <br> I am going to cancel the debit order for MTN as I refuse to pay for NO SERVICE. No-one is taking my hard earned money for nothing. I do not want to be part of this MTN circus any longer and want to cancel this pathetic excuse of a contract.
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MTN South Africa's replyOfficial
28 May 2015, 11:12Hello Hendon,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the management team of River Square, Three Rivers for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the management team of River Square, Three Rivers for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply28 May 2015, 11:12
Official
Hello Hendon,
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the management team of River Square, Three Rivers for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
This matter has been escalated to the management team of River Square, Three Rivers for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***