Still no Phone, Caylin!

<p>We handed in my wife's phon on 15 October 2016 for a warranty claim which was approved two weeks later. We still do not have a replacement phone. this is the Fifth report here and it doesnt' seem to be helping. On 19 December you said that somebody would call me and that the process is almost done. Why do we still not have a phone, Caylin? I have been calling the call centre almost daily for the last two months and every day i am promised that somebody would provide feedback or call me back. Guess what, not once. Never have we been contacted. Should i go make a complaint with the police for a ****** phone, Caylin? Should i start tweeting Mr Mteto Nyati and his 10.1k followers every night until somebody takes us seriously? Please tell me what steps to take for MTN to do what they promise to do to a person with a 20 year old contract? I should just stop typing now</p>