STILL NO PHONE ! 9 weeks later !

Item: MTN South Africa
Rating: 2
Author: Kaylee M

I have complained once before on the 15th of October about not receiving my cell phone back from MTN. MTN sent me a message saying \ Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back.". I'm still waiting for them to \""contact me back\"". last week i was fed up and sat on the phone for over 3 hours being sent back and fourth to many different people"

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Replies (1)

MTN South Africa's replyOfficial

18 Nov 2015, 14:16

Hello laylee,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the insurance team for urgent attention.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
REQ:***

MTN South Africa's reply18 Nov 2015, 14:16

Official