Still no phone

<p>We handed in my wife's phone for a warranty claim on 15 October 2016, the claim was approved two weeks later. Today, six weeks after that approval, we still don't have the phone. We have just been sent from pillar to post. We have called many times and then realised that nothing has been done on the matter. We have probably aready called 20 times and each time we are being fed empty promises. I even loggged a complaint here last week and it seemed we would be helped but no. Even in the response to last week's report on Hellopeter, the word APPROVED was used. If the warranty was approved six weeks ago, why do we still not have a phone? We are still paying every month! We are spending a lot of money on airtime calling and calling and calling. We have even driven around for nothing after being sent to the Brooklyn branch and being told there we had gone there for nothing. I have had my phone contract with you since 1996. Honestly i cannot understand how this can take so long, after being told that it was approved. I don't know what more we can do? I would like you to escalate this to the highest authority possible. I am at the point now where i will contact the media to see if they can assist in some way. This is simply rediculous and completely illogical. Please help.</p>