MS
Marelize S
1 reviews | Active since Feb 2015
26 Oct 2015, 12:01
still no payback
Since complaining about being overcharged for more than R8000 almost a month ago. MTN has still not paid me back. I have received a new bill for this month and I am waiting in anticipation to see if the debit order is going to go off while they are sitting with my money. I have phoned their contact centre numerous times but it seems impossible to get my money out of MTN always more excuses. I do not even think they take complaints seriously. I will definitely move my contract when it comes up for renewal. I have been a loyal customer for more than 10 years and have always said that MTN has good reception even in remote areas. I will now not advice anyone to get a MTN contract as they are not to be trusted.
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MTN South Africa's replyOfficial
28 Oct 2015, 15:06Hello MarelizeScholtz,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The credit has been passed against the account. The credit can be used against the next invoice generated to the account. OR you can contact the 808 service center to assist with the refund request.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The credit has been passed against the account. The credit can be used against the next invoice generated to the account. OR you can contact the 808 service center to assist with the refund request.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply28 Oct 2015, 15:06
Official
Hello MarelizeScholtz,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The credit has been passed against the account. The credit can be used against the next invoice generated to the account. OR you can contact the 808 service center to assist with the refund request.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The credit has been passed against the account. The credit can be used against the next invoice generated to the account. OR you can contact the 808 service center to assist with the refund request.
Kind Regards,
Alice van der Merwe
***
Best regards,