JvdM
Jacques van der Merwe
1 reviews | Active since Jun 2013
14 May 2015, 18:20
Still no one home at MTN to assist with service
More than a month and a half has passed since I communicated with MTN and they indicated that they are looking into the matter. I do not receive any feedback on the upgrade of my phone that was in fact due September 2014. Seems like MTN customers are not the heart of their business and do not care or are not interested if they are treated fairly or not. Perharps the Ombudsman for their industry can help them to treat their customers fairly...
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MTN South Africa's replyOfficial
16 May 2015, 08:45Hello jacques.vdmerwe,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply16 May 2015, 08:45
Official
Hello jacques.vdmerwe,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***