KP
Kobus P

1 reviews | Active since Aug 2015

15 Sept 2015, 17:36

Still No One Helps!

MTN. Wow. Pathetic doesn't come close to explaining MTN and im furious about their service.<br> Help your clients! They pay you and you cannot even give them the service they pay for?<br> Constant Facebook posts about competitions and people logging complaints.<br> The facebook query handler is either a Robot that has no understanding of human interaction or a bag of flesh that eats cookies and tries to think about what to say to clients about problems.<br> Please MTN sort it out.<br> Otherwise i'm going to spam facebook and all known sites that you believe you can try and persuade other new clients to get ***** financially and not even care about after sales.<br> I Give You Five Days!

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Sept 2015, 11:04
Official
Hello kpi,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

I tried to contact you on the landline number we have on the system but there was no response.
Please give us more information about your query so we can assist.

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***

Best regards,