1 reviews | Active since Mar 2015
Still no network coverage or assistance
From my initial email to the MTN Technical support centre and complaint on the Hello Peter website no action has been taken by MTN to contact us to try and resolve the issue. We still do not have any coverage at the residential address which means no communication on the two telephone lines and no e-mail and internet usage on the data line. MTN has stated that the matter has been escalated to the Coverage Helpdesk department for urgent attention and that they would contact me directly with feedback and a way forward (REQ ***) also they have noted that the matter has been escalated to someone else under reference number ***. But to this date almost one month later no one has been in contact with us in this regard. Why should I pay a contract that I am not able to use most of the time? Can MTN please assist? What can I do to make MTN care?<br> Karen<br>
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards.
Charles.
USD REQ:***
Best regards,
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards.
Charles.
USD REQ:***
Best regards,