Still no MTN contract 6 months after applying

Our business has had a contract with MTN since March 2008. In June 2018 I tried to add a small additional data contract on. I still do not have this contract.

As I understand, Transunion is rejecting the application from MTN. When my accountant followed this up, it seemed that Transunion's additional approval in 2008 was based on the incorrect company which has a similar name to ours. Subsequent to us taking the contract out, this company's paperwork is not in order any more so Transunion did not clear MTN's application on our behalf.

I explained this to the agent at MTN N1 City. On 17 October I sent him our CC documents which clearly show that Transunion was using the incorrect CC number. When I had not heard anything by early December I went in to the store only to be told by the MTN agent that Transunion is still not accepting it. I asked them if they have not heard of a telephone. They said "there is nothing they can do - it is the system". As far as I am concerned, they can pick up a telephone and speak to a person at Transunion to solve the problem.

So the long and the short of it is that I asked for an additional contract in July 2018 and am still waiting as of 8 January 2019. I have at least 4 emails to the agent over the course of these 6 months that were not responded to.

MTN, would you like me to change my service provider?

Colleen ********** until 9 January ********** thereafter