Still no joy from the repair centre

Item: MTN South Africa
Rating: 2
Author: Noel M

I have sent my phone for repairs on the 12th of January 2016 and up until today i have not received my phone back. To make things worse, i do not have a phone at the moment which makes my life difficult and with the fact that only MTN is benefiting from the binding contract since i am paying for something I am not using. I have tried enquiring about a courtesy phone but with no success. I have contacted the branch several times and the response is that my phone is still in repairs for close to a month now. The reference i received yesterday from the MTN Branch is M*** IMEI Number is *** NB: I can only be reached on my email address [Email Removed]

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Replies (1)

MTN South Africa's replyOfficial

02 Feb 2016, 08:43

Hello NoelMabasa,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please be advised that an urgent escalation has been sent to our repairs division for an update on the repairs status of handset. A call back will be done today to advise further on status.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards
Kevin.

MTN South Africa's reply02 Feb 2016, 08:43

Official