JF
James F
1 reviews | Active since Sept 2014
16 Oct 2015, 10:55
Still no invoices or feedback after 1.5 months
We have been emailing and trying to speak to someone at MTN since 1 September re invoices that stopped all of a sudden on one of our accounts. We eventually logged a call on HelloPeter on 29 September and received a reply that they have escalated it. All the emails that we have sent also received a reply that they had escalated it.<br> <br> So you have been escalating our case for 1.5 months and still no one has assisted .....
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
16 Oct 2015, 17:52Hello JamesSF,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have resent to you the statements and invoices for September month to email address *** as per the system.
Please notify us if you have not received this, the invoices for October month is not as yet on the system.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have resent to you the statements and invoices for September month to email address *** as per the system.
Please notify us if you have not received this, the invoices for October month is not as yet on the system.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply16 Oct 2015, 17:52
Official
Hello JamesSF,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have resent to you the statements and invoices for September month to email address *** as per the system.
Please notify us if you have not received this, the invoices for October month is not as yet on the system.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have resent to you the statements and invoices for September month to email address *** as per the system.
Please notify us if you have not received this, the invoices for October month is not as yet on the system.
Kind Regards,
Alice van der Merwe
***