1 reviews | Active since Jan 2015
Still no help with FAULTY phone. to be 4th repair
After receiving a long awaited response from MTN on my report, I was told to call the repair centre again which does not answer the phone. After this I resulted in calling Wenzile myself, in which i was told to take my phone back in again for repairs.<br> <br> If you look at my previous post<br> http://hellopeter.com/mtn/complaints/disgust-with-service-mtn-doesnt-care-***<br> <br> You will see that this will now be my fourth time sending my phone in for repairs. MTN persistently seems to not show any interest in resolving the issue which is proven in the fact that even after 3 service repairs and numerous attempted solutions i still receive a faulty phone every time.<br> <br> It is unfair to the customer to be paying a full contract yet receiving a half working phone, as well to have to wait weeks at a time for the repair in which I am left without a form of communication.<br> <br> I have reached my tolerance point with regard to the absolute ignorance and lack of care this company persistently shows. I am not willing to send the phone in again as I already am aware of what the result will be and cannot afford to not have a phone.<br> <br> IMEI number: ***<br> one of the Job Card ref numbers: BKWIC***<br>
We are truly sorry for any inconvenience caused and for the delayed response to your post. It is not our intention to have dissatisified you in any way.
We have had a look at the last booking that was done for your device and we see that it was escalated to Sony's repair centre (SSS Cellular), the device was worked on and QA tested.
It is our understanding that you collected the device and discovered that the issue is still persisting. We've now notified the entire management team at the repair centre where the device was being sent and requested that the matter be resolved as soon as possible.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It is not our intention to have dissatisified you in any way.
We have had a look at the last booking that was done for your device and we see that it was escalated to Sony's repair centre (SSS Cellular), the device was worked on and QA tested.
It is our understanding that you collected the device and discovered that the issue is still persisting. We've now notified the entire management team at the repair centre where the device was being sent and requested that the matter be resolved as soon as possible.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
